Refund & Intake Policy — SisterSol.com

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Intro For Clients:  

Our services and products are designed to support your growth, clarity, and the life you want to create. The following policies foster mutual respect and a professional container between Client and Guide. Emergencies or extraordinary circumstances may be handled individually at the Guide’s discretion.

Confidentiality: 

All private sessions are strictly confidential. Group sessions involve multiple participants, all of whom are bound by the same confidentiality standards. All products are for personal use, and any communication between Client and Guide is likewise confidential. This ensures a safe space for self-reflection, growth, and alignment.

Refund Policy:  

All service fees and product purchases are non-refundable. Exceptions may be considered only in extraordinary circumstances at the sole discretion of the Guide. Payment confirms your commitment to your session or product and supports the integrity of the professional container.

Intake Requirement:
All first-time clients must complete an intake form, review and sign the service agreement, and provide prepayment prior to their first session. This ensures the Guide is fully prepared and maintains a safe, structured, and professional environment for all participants.

Legal Disclaimer: 

The Guide is not a physician, psychiatrist, or medical professional. Services are designed to provide guidance, encouragement, and presence-based support. They do not include diagnosis or treatment for any illness, are not psychotherapy, and are not a substitute for licensed counseling, medical advice, or substance abuse treatment. Please refer to the Terms of Use Agreement (found in the website header and footer) for full details governing all services and products.